Shipping

Shipping rates are calculated by the carrier and depend on weight of entire order & shipping destination from our warehouse. There are no guaranteed delivery dates, however, if your order does not arrive after 30 days, please Contact Support.

Domestic (USA)

  • Orders are shipped out approximately 3-5 days after purchase and may take up to 5-7 business days for your package to be received.

  • Various shipping rates are available if you prefer expedited/express delivery times.

  • Once your order has shipped, you will receive a shipping confirmation email including a tracking number.

International (Outside USA)

  • Orders are shipped out approximately 3-5 days after purchase and may take up to 10-14 business days for your package to be received.

  • Various shipping rates are available if you prefer expedited/express delivery times.

  • Additional costs: import fees, duties & taxes charged by your country for imports are not reflected in our shipping costs. It is the customer’s responsibility to pay for any additional customs fee's charged by your country.

  • If you refuse to pay the fees and the products are not returned, your order is not eligible for a refund.

  • If the products are returned, your order is eligible for a refund per the return policy above - note, shipping costs are non-refundable & the customer is responsible for return shipping costs.

Lost/Damaged Items

  • Damaged items are eligible for returns/refunds.

  • Items lost in transit are eligible for refunds - claims for lost packages must be brought to our attention within 30 days of purchase to be eligible for refunds.

  • If your item is damaged upon delivery or lost in transit, please Contact Support with the following information:

    • Email subject line: “Item(s) Received damaged” or “Item(s) Lost in Transit”

    • Order #

    • Please include a photo of the damaged item(s)

  • Shipping costs are non-refundable

  • Red Peppa’ Productions is not responsible for items lost in transit when items are sent back as returns & items will not be eligible for refunds if they are not received at our return address.

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